Which files can I upload?
Common audio formats include MP3, WAV and M4A; eligible plans also accept MP4 and MOV video
Task guides and answers
Upload and transcription
Preparing files, transcription settings, processing time and troubleshooting
Complete guides
Key tasks
Choose a guide for full steps, screenshots and troubleshooting
Choose transcription settings
Choose edited text or subtitles, quality, translation and instructions before confirming the cost
Read guidePrepare and upload a recording
Choose a source, check file limits and complete the upload before leaving the page
Read guideProcessing statuses and errors
Understand each project status and check the reported error before retrying
Read guideTranscribe from a phone
Authorize your number, record on the dedicated line and receive a Word transcript by email
Read guide
Focused answers
Questions on this topic Upload and transcription
Open details for steps, options or troubleshooting
Should I convert a file first?
Converting WAV or video can reduce file size and upload time without shortening the recording
How many minutes are in my recording folder?
The recording-duration tool totals selected files or a whole folder without uploading them or requiring an account
How does homepage upload differ from the dashboard?
The homepage offers an audio upload of up to 30 minutes from one file
The dashboard offers output and quality settings, and video on eligible plans
What are the file limits?
Size and duration limits depend on your plan and account
How long does processing take?
Time depends on recording length, quality and current demand
Can I close the browser?
Yes, once upload finishes and processing begins
Which languages and accents are supported?
Hebrew, English, Yiddish and mixed speech are supported, including Torah terms and Ashkenazi pronunciation
Rare names, accents and language switches may need proofreading
How accurate is transcription?
Accuracy depends on the recording, accent and content
What improves accuracy?
Clear audio, a nearby microphone and one speaker at a time help
Noise, echo, loud music and overlapping speech can add errors
Can I transcribe songs?
You can try songs, especially with Premium quality
Strong accompaniment, Ashkenazi pronunciation and unclear audio may need substantial correction
How do I add custom instructions?
Add relevant names, terms and short spelling rules in transcription settings
Basic and higher plans can save instructions for reuse
Can I record in the browser?
Subscribers on supported browsers can choose direct recording in a new transcription
Allow microphone access, record, finish and save, then review settings and cost
How do I rerun a project?
Choose retranscription from a completed project’s actions, set output, quality and instructions, and review the cost
Source and original transcript remain; a separate project is created
How do I transcribe from a phone?
Basic and higher accounts can authorize a number in integrations, call the displayed line, record and save
Processing uses credits and emails a Word file automatically
Can I receive an email when transcription finishes?
Enable the transcription-ready email in account preferences
It applies to new website transcriptions and sends a project link after completion
What if upload gets stuck?
Check connection, supported format, size and duration
Keep the computer awake and the window open. Converting a large file may help; do not rename the extension as a substitute for conversion
How do I improve a difficult transcript?
Listen for noise, echo and overlapping speech
Add relevant names and terms, consider Standard or Premium, and improve unclear audio. A successful rerun is charged separately
Still need an answer?
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