Understand each project status and check the reported error before retrying
What the statuses mean
- Uploading: keep the window open while the file transfers
- Pending: the file has arrived and is waiting
- Pending import: the Google Drive file is still importing
- Processing: transcription is running; you can return later
- Cancellation in progress: the cancellation request has not finished
- Cancelled: processing stopped
- Completed: open, edit or export the project
- Failed: read the error and resolve the issue
Retry a failed project
- Read the project’s error message
- Check that the source media is still available
- Choose Try again when available
- Review the new settings and cost before confirming
Charges and troubleshooting
A failed transcription does not create an additional successful-job charge. A rerun that succeeds is a new charged job. For a stuck upload, check the connection and try a smaller file. For a Drive import, check the connection and download permission. If failures repeat, contact support with the project name and time of the problem