What if I cannot sign in?
Try the same email address if Google fails, and reset your password if needed
Check spam for verification codes. The repair tool clears local sign-in data without deleting your account
Task guides and answers
Account, privacy and support
Sign-in, preferences, security, deletion and support
Complete guides
Key tasks
Choose a guide for full steps, screenshots and troubleshooting
Focused answers
Questions on this topic Account, privacy and support
Open details for steps, options or troubleshooting
Who can access my files?
Projects are available to the owner unless explicitly shared
Review named recipients and general links; viewing does not include media access. See the privacy guide for details
How do I stop marketing emails?
Disable individual types or all non-essential messages in preferences or via the email footer
Account, security and billing messages remain active
Can I delete media or a whole project?
Use project actions
Media deletion preserves text but removes playback and rerun access. Whole-project deletion also removes sharing and cannot be restored; read the warning before confirming
How do I contact support?
Use the support request button, choose a topic and describe what you tried, what happened and what you expected
Still need an answer?
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